If you are not satisfied with your purchase you may return it to us
(within 30 days of receipt) for a prompt exchange, refund or merchandise
credit. Unlike many of our competitors we DO NOT charge a restocking
fee. Please see our Return Policies & Instructions for complete details.
Despite our best efforts, a small number of the items in our site may be
priced incorrectly. We reserve the right to correct any errors in
pricing or descriptions, and to cancel or refuse to accept any order
based on an incorrect price or description. Such corrections may be made
even after an order is accepted.
Although most orders are shipped within our stated time frame if an item
or items is not in-stock it will be ordered from the manufacturer on
your behalf. For all orders your credit card will be charged at the
time you place your order. This acts as a full deposit on your order. If
you choose to cancel your order prior to shipment you will receive a
full and prompt credit for the deposit. If you would like more specific
information on product availability please feel free to contact us.
FlatwareOutlet guarantees that your credit card information will be
secure. If you find unauthorized charges on your credit card as a result
of shopping our site you won't pay a cent.
Here's how it works
Under the Fair Credit Billing Act, your bank cannot hold you liable for
any fraudulent charges in excess of $50.00. If your bank does charge you
the $50.00 fee, and the unauthorized charges resulted through no fault
of your own from purchases made at FlatwareOutlet, we will reimburse you
the full amount of the liability, up to $50.00. You must first notify
your credit card provider in the manner required by the provider if you
believe unauthorized charges have appeared on your account.
The importance of security for all personally identifiable information
associated with our customers and visitors is of utmost concern to us.
We exercise great care in providing secure transmission of your
information from your PC to our servers.
Once we receive your transmission, we make our best effort to ensure its
security on our systems. When credit card information is transmitted we
use industry standard, SSL (secure socket layer) encryption. SSL is the
leading standard for encrypting and transmitting sensitive data over
the web. When you see 'https' rather than 'http' in your browsers
address window, you are exchanging encrypted data with our server. This
will prevent outsiders from obtaining any credit card information or
personal data as it is sent to our servers. We also have appropriate
security measures in place in our physical facilities to protect against
the loss, misuse or alteration of information that we have collected
from you at FlatwareOutlet.