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Our Policies


Returns

If you are not satisfied with your purchase you may return it to us (within 30 days of receipt) for a prompt exchange, refund or merchandise credit. Unlike many of our competitors we DO NOT charge a restocking fee. Please see our Return Policies & Instructions for complete details.

Pricing

Despite our best efforts, a small number of the items in our site may be priced incorrectly. We reserve the right to correct any errors in pricing or descriptions, and to cancel or refuse to accept any order based on an incorrect price or description. Such corrections may be made even after an order is accepted.

Charge Policy

Although most orders are shipped within our stated time frame if an item or items is not in-stock it will be ordered from the manufacturer on your behalf. For all orders your credit card will be charged at the time you place your order. This acts as a full deposit on your order. If you choose to cancel your order prior to shipment you will receive a full and prompt credit for the deposit. If you would like more specific information on product availability please feel free contact us.

Security

FlatwareOutlet guarantees that your credit card information will be secure. If you find unauthorized charges on your credit card as a result of shopping our site you won't pay a cent.

Here's how it works
Under the Fair Credit Billing Act, your bank cannot hold you liable for any fraudulent charges in excess of $50.00. If your bank does charge you the $50.00 fee, and the unauthorized charges resulted through no fault of your own from purchases made at FlatwareOutlet, we will reimburse you the full amount of the liability, up to $50.00. You must first notify your credit card provider in the manner required by the provider if you believe unauthorized charges have appeared on your account.

The importance of security for all personally identifiable information associated with our customers and visitors is of utmost concern to us. We exercise great care in providing secure transmission of your information from your PC to our servers.

Once we receive your transmission, we make our best effort to ensure its security on our systems. When credit card information is transmitted we use industry standard, SSL (secure socket layer) encryption. SSL is the leading standard for encrypting and transmitting sensitive data over the web. When you see 'https' rather than 'http' in your browsers address window, you are exchanging encrypted data with our server. This will prevent outsiders from obtaining any credit card information or personal data as it is sent to our servers. We also have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at FlatwareOutlet.

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