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We understand that privacy is important to our customers. When anyone visits our web site, data about the visit is automatically recorded in aggregate form. In other words, we collect data about how people surf our site, but we do not use it to personally identify any one individual. We use this data to better understand how people navigate our site so we can improve it and make it even better for you.

We only collect email addresses or other personally identifying information about you when you voluntarily submit it to us when you sign up for our email list, place an order, or send us an email. We do use utilize these addresses for our own marketing purposes, but only with your consent. If you choose not to receive an email from us please let us know, and we will happily remove your address from our email list.

We may also use the shipping and payment addresses of our customers to send them our print offers. We may also share this information with other interested parties from whom we think you may want to receive information about merchandise for your own use or for gift giving. You, of course, may request that we do not mail any of our direct mail offers.

If you would like to change your preferences at any time, you may email us at customercare@flatwareoutlet.com. Please be sure to include complete information. We will process your request as quickly as possible.

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