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FAQs


What are the shipping & handling fees and how will my package be shipped?
Our very reasonable Shipping & Handling rates are:
$0 - $24.99 = $6.95
$25 - $49.99 = $7.95
$50 - $74.99 = $8.95
$75 - $99.99 = $9.95
$100+ = FREE

Please note some larger items may require additional shipping charges as noted on the items product page.

We currently use the United States Postal Service, UPS and FedEx ground to delivery packages.

When will my order ship?
In-stock items typically ship within 1-3 business days. In some cases it may take slightly longer. To check stock availability please feel to contact us at 1-800-444-9271.

Do you charge sales tax?
You will only need to pay sales tax on orders shipped to addresses in the state of Colorado.

What do I do if I have a question about my order?
Please contact one of our customer service representatives at 1-800-444-9271 and they will be happy to answer any questions you may have. You can also e-mail us with your questions, if you prefer.

What if I need to return an item?
Returns are easy and we NEVER charge a restocking fee. Please see our Return Policies & Instructions for more information.

What is the difference between 18/8, 18/10 and 18/0 stainless?
The first number refers to the percentage of chromium (18%) and the second number refers to the nickel (0%, 8% or 10%) that the stainless metal contains. Chromium is known for its stain resistance, and nickel is known for the high luster and shine that it gives the pieces. These superior blends make Oneida stainless easy to care for, saving you both time and effort. And it's perfectly acceptable for even the most formal occasions.

Can I mail in my order?
Yes, we will be happy to accept your order by mail. We recommend that you place the items you would like to purchase in our online shopping cart and print a copy of the cart page. Please include in your envelope the following items.

  • A copy of the printed cart page (or written list of the items you would like)
  • Your payment. We accept check, money order or your credit card information. Please do not send cash.
  • Please include a phone number and email address (if available).
Mail your order to us at:
FlatwareOutlet
42 N Laser Dr
Pueblo West, CO 81007
Click for the BBB Business Review of this Mail Order & Catalog Shopping in Pueblo CO Ordering Information
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