We currently use the United States Postal Service and FedEx to ship most packages.

When will my order ship?
Most items, unless otherwise noted, typically ship within 3-7 business days. In some cases it may take slightly longer.

What do I do if I have a question about my order?
Please contact one of our customer service representatives at 1-800-444-9271 and they will be happy to answer any questions you may have. You can also e-mail us with your questions, if you prefer.

What if I need to return an item?
Returns are easy and we NEVER charge a restocking fee. Please see our Return Policies & Instructions for more information.

What is the difference between 18/8, 18/10 and 18/0 stainless?
The first number refers to the percentage of chromium (18%) and the second number refers to the nickel (0%, 8% or 10%) that the stainless metal contains. Chromium is known for its stain resistance, and nickel is known for the high luster and shine that it gives the pieces. These superior blends make Oneida stainless easy to care for, saving you both time and effort. And it's perfectly acceptable for even the most formal occasions.

Can I mail in my order?
Yes, we will be happy to accept your order by mail. We recommend that you place the items you would like to purchase in our online shopping cart and print a copy of the cart page. Please include in your envelope the following items.

• A copy of the printed cart page (or written list of the items you would like)
• Your payment. We accept check, money order or your credit card information. Please do not send cash.
• Please include a phone number and email address (if available).