We currently use the United States Postal Service and UPS to ship packages.

When will my order ship?
Most items, unless otherwise noted, typically ship within 3-7 business days. In some cases it may take slightly longer.

What do I do if I have a question about my order?
Please contact one of our customer service representatives at 1-866-660-5730 and they will be happy to answer any questions you may have. You can also e-mail us with your questions, if you prefer.

What if I need to return an item?
Returns are easy and we NEVER charge a restocking fee. Please see our Return Policies & Instructions for more information.

What is the difference between 18/8 and 18/10 stainless?
The numbers refer to the percentage of chromium (18%) and nickel (8% or 10%) that the stainless metal contains. Chromium is known for its stain resistance, and nickel is known for the high luster and shine that it gives the pieces. These superior blends make Oneida stainless easy to care for, saving you both time and effort. And it's perfectly acceptable for even the most formal occasions.

What happens if my pattern is discontinued?
Oneida Patterns for a Lifetime guarantees place settings or other replacement pieces will be available even if a pattern is discontinued. So, even though Oneida has discontinued a pattern, rest assured you will be able to replace that lost teaspoon.

Patterns for a Lifetime includes Oneida's very best stainless flatware - the LTD, Heirloom, Golden Accents,and Community lines.

Please contact one of our representatives at 1-866-660-5730 for more information on this wonderful program.